FAQ
1. How can I place an order?
To place an order, simply browse our products, select the item you want, choose the quantity/size if applicable, and click "Add to Cart." When you're ready, proceed to checkout and follow the prompts to complete your purchase.
2. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are secure and encrypted.
3. How long does shipping take?
Shipping times vary depending on your location:
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Domestic: 3–7 business days
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International: 7–21 business days
You’ll receive a tracking number once your order is shipped.
4. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary based on your location and will be calculated at checkout.
5. Can I track my order?
Absolutely! Once your order is shipped, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey.
6. What is your return policy?
We offer a 14-day return policy from the date of delivery. Items must be unused and in original packaging. Please contact our support to initiate a return.
7. What should I do if I received a damaged or wrong item?
We’re sorry for the inconvenience! Please contact us within 48 hours of receiving your order, and we’ll resolve the issue by replacing the item or issuing a refund.
8. Can I cancel or change my order after placing it?
If your order hasn’t been shipped yet, you can request a change or cancellation by contacting our support team as soon as possible. Once shipped, changes aren’t guaranteed.
9. Is my personal and payment information secure?
Yes! We use SSL encryption and secure payment gateways to protect your data. Your privacy and security are our top priorities.
10. Do you offer discounts or promo codes?
Yes, we regularly offer special promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on the latest deals.